FAQ - Frequently Asked Questions
The easiest way to contact is us by the chat button on the screen. Chats are typically responded to within 12 hours.
You can also email us directly at: email@example.com
You can call or message us at 1 (612) 799-1416
We are an online only store and do not have a brick and mortar location. However, our mailing address is:
Starry Night Creations - PO Box 884, Prior Lake MN 55372, United States
Yes, gift cards are available for purchase.
Gift cards are a digital product. No physical gift card will be shipped.
They are available in $10, $20, $25, $50 and $100 denominations. If there is a different denomination you would prefer, please email firstname.lastname@example.org to make this request. Note - not all requests will be accepted and it may take 24 to 48 hours to process the request.
When a gift card is purchased, it does not count toward the discounted or free shipping threshholds.
Gift cards do not expire. They are also non-refundable and non-returnable.
When a gift card is purchased, it could take up to 24 hours to be fulfilled and to receive the email with the gift card code.
Gift card information will be emailed to the email address entered at checkout.
Typically, physical orders will be processed and shipped within 48 hours of receipt of order and payment.
Gift card are digital only. No physical card will be shipped. Gift card orders will be processed within 24 hours of receipt. A gift card code will be generated and emailed to the email address entered at checkout.
Digital products will be automatically fulfilled after checkout.
Our goal is to make your shopping and crafting experience enjoyable and worry free. If you're not satisfied with your order, we'll be happy to refund it within 45 days of receipt. Keep reading for our full return policy.
We have a 45-day return policy, which means you have 45 days from the date your order arrives at the shipping destination to request a refund. Buyer pays return shipping for all returned items.
Eligible Return Items: To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase. If you received the item damaged, please refer to the damages and issues section below.
Exceptions/Non-Returnable Items: The following items are not returnable:
- Single sheet papers and cardstock
- Items that are not packaged or shrink wrapped
- Last chance/clearance items are final sale only.
- Special order items
- Shipping costs on the original order will not be refunded.
- Digital items including classes
- Gift cards
To Start a Return: If you're not happy with your order, please start by emailing us at email@example.com. Please note that returns will need to be sent to the following address: Starry Night Creations, PO Box 884, Prior Lake, MN 55372. Buyer pays all shipping costs associated with the return. The shipping cost on the original order will not be refunded.
We offer the following shipping rates based on your order total, before any discounts and tax. Gift cards and digital products do not count towards the order value to determine your shipping rate.
Orders of $0 to $29.99 = $7.50
Orders of $30 to $49.99 = $5.00
Orders of $50 and up = FREE shipping
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Starry Night Creations, PO Box 884, Prior Lake MN 55372, United States
Currently, we only ship to the United States.
If you live outside of the United States, you may email us at email@example.com or use the chat function. Please include the items and quantities you would like to order and your complete shipping address. We will provide a quote for shipping. Note, no products will be reserved until the order has been confirmed. Also, no items will be shipped until the order, including payment, has been paid in full.
OVERVIEW This website is operated by Starry Night Creations. Throughout the site, the terms “we”, “us” and “our” refer to Starry Night Creations. Starry Night Creations offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
Currently, our site is not set up to ship orders outside of the United States of America. However, you can email your order to Molly@StarryNightCreations.com and we will create a custom shipping quote and invoice for you.
Please include the items and quantities you would like to order and your complete shipping address. We will provide a quote for shipping. Note, no products will be reserved until the order has been confirmed. Also, no items will be shipped until the order, including payment, has been paid in full.
When you purchase a class through StarryNightCreations.com, you will receive a PDF with a link to register for the class. If you need to have the pdf resent, please email firstname.lastname@example.org.
After you have registered for a class, click here to access your class login page.
This is a great question. The short answer is that the store and the class are located on 2 different platforms.
StarryNightCreations.com is hosted on Shopify. This gives you a convenient shopping experience which allows you to view and purchase multiple products and only check out once.
However, classes are hosted on Thrivecart. To connect the two, you will need to register for the class on my Thrivecart class site. You will receive a PDF with the link to the registration page and a discount code. You will NOT need to enter any payment or credit card information on the Thrivecart site, as long as it was paid for on StarryNightCreations.com.
If you have any questions, please contact me at email@example.com